Your tracking may say "pre-shipment" even though it was shipped. It is taking longer for the carrier to scan packages.
Within the US
Free USPS shipping on all domestic (U.S.) orders over $100. Orders are processed on the day they are received and ship as quickly as possible. Transit times vary and average from 5-7 business days and may incur a delay from the carrier. If Standard Shipping is selected, the carrier will be USPS. USPS is NOT a guaranteed service and delays may occur often due to weather, etc.
How do I track my order?
Click "TRACK" at top of page. Once your order is shipped, we will send you an email with a tracking number. Please check your spam folder since the email comes from our shipping portal. Sometimes it may take up to 48 hours for tracking information to be updated, by the carrier, so please be patient and rest assure your package has left our warehouse and it’s on its way to you and your furry friend.
Alaska, Hawaii, US Protectorates, APO, FPO: We ship to these areas using USPS standard or Priority mail.
UPS shipments:If order is received by 2pm EST, Monday - Friday, the order will ship that same day. If order is received after 2pm EST, then the order will be shipped the next business day. Delivery days are only Monday - Friday. Please note that weather delays may occur and UPS/Fedex do not guarantee or reimburse for deliveries delayed due to weather. PO Box addresses are NOT accepted by these carriers.
Changes to your order prior to shipping:
Please call 833-546-4738 to speak to a team member to confirm the change. Changes can only be confirmed over the phone & voicemail and not via email.
Once an order is placed, we cannot make any changes or adjustments to it. Luckily we do offer many discount opportunities throughout the year. Make sure to sign up for our newsletter or use the code you received for a future purchase.
Incorrect addresses on order:
Please double check your shipping address, prior to completing your order. An incorrect address or missing vital information such as an APT or STE # will cause your package to be delayed.
Refusing a package:
If you choose to refuse a package, without our consent, you may be deducted the shipping charge and only receive a refund for the product itself.
Issue with an order after delivery: We strive to be perfect but we are human! If you have any issues with your order please let us know within 3 business days of delivery, so make sure you check all your goodies!